Privacy Policy

Information We Handle and Why
When you place an order, we use the details you provide - such as your name, address and email - to process and fulfil your purchase and to arrange delivery. While you browse our site, we also receive your device’s IP address, which helps us understand your browser and operating system for site performance and security purposes. With your permission, we may email updates about the shop, new products or similar news.

Your Consent in Practice
By giving personal information to complete an order, verify a payment method, arrange delivery or process a return, you allow us to use those details for that specific purpose. If we wish to use your information for anything else, for example marketing, we will ask for your explicit consent or give you a clear opportunity to decline.

Withdrawing Consent
You can withdraw consent at any time by emailing info@belgravestudio.com. Do note that withdrawing consent may limit some services we can provide, subject to legal or contractual requirements.

When We May Disclose Information
We may share personal information where required by law or if our Terms of Service have been breached.

Our E-commerce Platform (Shopify)
Our online shop runs on Shopify Inc., which provides the technology that enables us to sell online. Your information is stored securely within Shopify’s systems and protected by firewalls.

Payments and PCI-DSS
If you use a direct payment method, Shopify processes and stores your payment details. Card data is encrypted in line with the Payment Card Industry Data Security Standard (PCI-DSS). Transaction information is kept only as long as needed to complete the purchase and is deleted thereafter. You can read more in Shopify’s Terms of Service and Privacy Policy.

Partners and Third-Party Services
We work with service providers who collect and use information only as needed to perform their role. Some providers, including payment processors, have their own privacy policies, which we encourage you to review. Certain providers may operate in other countries; if so, your information may be subject to the laws of those jurisdictions. Once you leave our website or are redirected to a third-party site or app, this Privacy Policy and our Terms of Service no longer apply.

Links and Analytics
Our site may contain links to external websites that are not governed by this Privacy Policy; please review their privacy statements. We also use Google Analytics to understand visits, page views and on-site interactions so we can improve performance and user experience.

Keeping Your Information Secure
We follow recognised industry practices to help protect personal information from loss, misuse and unauthorised access. Payment details are transmitted via SSL and stored using AES-256 encryption. No method of electronic transmission or storage is completely secure, but we comply with PCI-DSS and widely accepted security standards.

Cookies on This Site
We use cookies to ensure core features work correctly, remember preferences, run analytics and improve our services. Some cookies may be set by third parties to tailor content, products or advertising on our site and elsewhere. For cookies used in connection with Shopify, see the Shopify Cookie Policy.

Managing Cookies
Most browsers accept cookies by default. You can block or remove them in your browser settings, although doing so may affect how parts of the site function. You can also manage preferences through the cookie banner shown when you first visit our website.

Updates to This Notice
We keep this Privacy Policy under review and will post any updates here. Changes take effect when published on our website, and significant updates will be highlighted so you are aware of what we collect, how we use it, and when it may be shared. If our business is acquired or merged, your information may transfer to the new owner to allow services to continue.

Contact the Belgrave Studio
Email: info@belgravestudio.com
Phone: +447520656682
Message Form: Send a message

Studio Hours
Monday to Friday - 10:00 - 18:00 GMT